Libraries Lead!
Libraries Lead! is a provocative podcast about all things information & library hosted by Beth Patin (Assistant Professor, School of Information Studies, Syracuse U), Dave Lankes (Professor, iSchool, U of Texas), and Mike Eisenberg (Dean/Professor Emeritus, iSchool, U of Washington). Information age opportunities and challenges affect every aspect of human existence. We wrestle with such topics as social justice, political unrest, mis- and dis-information, kids, family and adult living; education and learning; work, employment, training and jobs; recreation, entertainment, and play; disasters & emergency preparedness with a focus on libraries & information science, services, and systems. 4 segments in approx. 1 hour: WAZZUP, AI WATCH, MAIN TOPIC, and AWESOME LIBRARY THINGY. For Resources & References for All Episodes please go to: https://tinyurl.com/libleadresources
Libraries Lead!
Episode 8: Help, I Need Somebody!
May 26, 2021
Dave Lankes & Mike Eisenberg
In the last episode, Mike ranted about his frustrations and hours spent in trying to reach a human being for assistance with airline reservations, prescriptions, and insurance. In this episode, we dive deeper into the topic of help and information services of all kinds– human, mediated (telephone, digital), online. What’s going on with consumer help and what’s the status of Q&A, Ask a Librarian, and reference services in library land?
In Wazzup, Dave describes the master class in the new librarianship he’s part of with the National Library School of France, and Mike shares concerns stemming from a disturbing text from a friend related to vaccines loaded with mis- and dis-information that raised all kinds of issues about the credibility of information and the undermining of quality of information. Dave’s Awesome Library Thingy spotlights the Toronto Public Library and Pam Ryan, Director, Service Development & Innovation, and their cutting-edge information literacy classes in machine learning, algorithms, public data, AI, and more.
References & Resources
École Nationale Supérieure des Sciences de l’Information et des Bibliothèques: the national library school of France., https://www.enssib.fr/
Angela Craig interview (May 12, 2021), Libraries Lead in the New Normal, Podcast Episode 7. https://www.acechicagoevents.com/libraries-lead-episode-7
Ewen, Lara (May 3, 2021). “Healthy Distance, Telemedicine brings house calls to local libraries,” American Libraries. p. 14. online: https://americanlibrariesmagazine.org/2021/05/03/healthy-distance-libraries-telemedicine/
Radford, M., Costello, L., & Montague, K. (2021). Surging virtual reference services: COVID-19 a game-changer. College & Research Libraries News, 82(3), 106. doi: https://doi.org/10.5860/crln.82.3.106
Toronto Public Library https://www.torontopubliclibrary.ca/
Digital Innovation Series, Toronto Public Library https://www.torontopubliclibrary.ca/search.jsp?N=37867+4288098632
Credits
Audio, Production, and Streaming Services:
Yoni Yemini, ACE Chicago Events
